Imagine you are contacting a health service about worries and concerns you have for a family member.

Imagine you are contacting a health service about worries and concerns you have for a family member. What nursing attributes and skills would you find reassuring during the first phone contact? 1. What might the outcomes have been if the nurse had persisted in asking Fiona questions early in the interview? 2. What assumptions could be made regarding Fiona’s need to interrupt while her mother and the nurse were speaking?

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