Health care is an industry where change happens almost constantly. Staff, technology, medications, safety policy, care algorithms, and roles are just some of the places where change is common. Change is certainly something that people respond to differently, some are eager to take on the challenge of change, others feel obligated to take on the change because they were asked to do so, some will embrace change only after it is clearly successful, some will be skeptical regarding the change until they have decided for themselves it is the way to go, and finally others will never embrace change regardless of how it is implemented or how successful the initiative is (Galloway, 2017).
Developing readiness for change begins with ensuring the specifics of the changes and the reasons behind it (Bhandola, 2015). Employees should also be aware of how the change will benefit them (Bhandola, 2015). I think that communication and planning are important for successful change for all types of people, especially those who dread or are resistant to change. If I were a leader, I would encourage all workers to engage in change by looking for ways to improve patient care. Change that comes from those who have true working knowledge of the workflows and their challenges is more likely to be accepted (Bhandola, 2015). Inviting input to how change can be implemented will help engage workers and make them feel like they are part of the process. I have worked with nurses who are very resistant to change, one manager that I had told me that she would look for those people and ask them to be involved in helping to train people regarding changes. This often helped to increase their engagement and buy in. I think that would be a technique that I would try.
Bhandola, P. (2015). Leveraging change for continuous process improvement. Pharmaceutical Technology,39(10), 62-68. https://lopes.idm.oclc.org/login?url=http://search.ebscohost.com/login.aspx?direct=true&db=ccm&AN=110521421&site=ehost-live&scope=sit
Galloway, S. (2017). Five types of people in organizational change. Occupational Health & Safety.https://ohsonline.com/articles/2017/01/01/five-types-of-people-in-organizational-change.aspx?admgarea=magazine&m=1